Refund policy

Refund & Return Policy – Green Balance Ayurveda

1. Eligibility for Return/Exchange

  • Products can be returned/exchanged only if:

    • They are damaged, leaked, defective, or incorrect at the time of delivery.

    • The request is raised within 7 days of delivery.

  • The product must be unused, unopened, and in its original packaging.

  • Proof of purchase (order confirmation email/invoice) is required.

2. Non-Returnable Items

For safety and hygiene reasons, the following are not eligible for return/refund:

  • Opened or partially used products.

  • Products damaged due to customer mishandling.

  • Free gifts, trial packs, or promotional items.

3. Refund Process

  • Once your return is approved, we will initiate a refund to your original payment method (Credit/Debit card, UPI, Net Banking, Wallet, etc.).

  • Refunds may take 5–7 business days to reflect in your account, depending on your bank/payment provider.

  • For Cash on Delivery (COD) orders, refunds will be issued via Bank Transfer or Store Credit.

4. Replacement/Exchange

  • If you receive a wrong or damaged product, we will resend the correct item at no extra cost.

  • Exchange is subject to product availability.

5. How to Raise a Return/Refund Request

  • Contact us at:
    📧 paraslabltd@gmail.com
    📞 +91-93166-83525

  • Please share your order ID, reason for return, and a clear photo/video of the product (if damaged/defective).

6. Cancellations

  • Orders can be cancelled within 12 hours of placing them or before dispatch.

  • Once shipped, the order cannot be cancelled.